Legal information

Global Accessibility Policy

This Accessibility Policy (the “Policy”) outlines the commitment of Cascade Parent Limited trading as Alludo and its subsidiaries (collectively, “Alludo”) in preventing and removing barriers for persons with disabilities and for meeting its global compliance requirements. This Policy applies to all of Alludo’s employees and contractors (together, “Personnel”) who are responsible for providing goods, services, and potential employment opportunities to people with disabilities.

Alludo’s commitment

Alludo strives at all times to provide goods, services, and employment opportunities in a way that respects the dignity and independence of people with disabilities. Alludo is committed to giving people with disabilities the same opportunity to benefit from the same goods, services, and employment opportunities it offers, in the same place and in a similar way as they are offered to others.


Alludo will:

  • work toward Alludo -controlled Websites, including web content, fully conforming to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA, except where this is impracticable
  • ensure that Personnel will communicate with people with disabilities in ways that take into account their disability
  • train Personnel who communicate with customers on how to interact and communicate with people with various types of disabilities
  • offer to communicate with customers by e-mail, chat, or telephone and other services that may become available if the initial mode of communication is not suitable to the communication needs of the customer
  • notify the customer of the availability of customer service information in other formats, where applicable

Customer billing

Alludo is committed to having its subsidiaries provide accessible invoices to all of its customers. Invoices will be provided in alternative format upon request, including in large print or via email, where possible. Personnel will answer questions customers may have about the content of the invoice in person, by telephone, or email.


Alludo will ensure that its premises are welcoming and accessible to people with disabilities. Alludo will comply with the applicable accessibility laws at its offices.

Alludo will provide notice of any temporary disruptions at its premises that may affect accessibility. The notice will include information about the anticipated duration of the disruption and alternative facilities or options, as available.

Use of service animals

Alludo welcomes people with disabilities who are accompanied by a service animal on all of its premises. Every effort will be made to ensure that any offsite Alludo -sponsored event venues are compliant with Alludo ’s commitment regarding service animals, if Alludo is aware that an employee or guest of Alludo will be attending the venue with their service animal.

Alludo as Employer

Alludo supports equal opportunities with respect to recruitment, employment, training, career development, and career progression.


Alludo will notify the public of the availability of accommodations for applicants with disabilities in the recruitment process.

This will include:

  • specifying that accommodation is available for applicants with disabilities on job postings
  • notifying job applicants selected to participate in the hiring process that accommodations are available upon request in relation to the materials or processes to be used in the assessment/selection process.


Where requested by Personnel with a disability, Alludo will provide or arrange for provision of suitably accessible formats and communication supports for:

  • information that is needed in order to perform the person’s job
  • information that is generally available to Personnel in the workplace

In meeting the obligations above, Alludo will consult with the requesting individual to determine the suitability of a particular accessible format or communication support.

In supporting its Personnel, Alludo will:

  • review, assess and, as necessary, modify existing policies, procedures, and practices to ensure compliance with all applicable accessibility laws
  • take the accessibility needs of Personnel with disabilities and, as applicable, their individualized accommodation plans, into account when:
    • assessing performance
    • managing career development and advancement
    • redeployment is required
  • include documented individual accommodation plans as part of any return to work process for Personnel (provided, however, that any such return to work process will not replace any other return to work process under any other applicable legislation).


Any questions regarding this Policy or Alludo’s accessibility practices and procedures can be directed to or by calling 1-844-759-9903.