Cascade Parent Limited trading as Alludo ("Alludo", "us", or "we") is committed to protecting your privacy. This Privacy Statement describes Alludo’s information practices and the choices available to you regarding Alludo’s use of information that can be used to identify you ("Personal Data"). If you are in the European Union ("EU") or the United Kingdom (“UK”), please pay particular attention to the information for EU and UK users in Section 5 below.
This Privacy Statement addresses Alludo’s use of information collected through any of Alludo’s web properties (collectively, the "Sites") The Websites of our subsidiaries are governed by their own respective Privacy Statements. We will only collect and use information from you on the Sites as described in this Privacy Statement. We will not sell your data to any third parties.
Depending on how you interact with us, we process different kinds of data and in different ways. Some data is automatically processed if you visit our Sites. Other data is only processed if you actively submit it to us (like using our web forms to get in touch with us).
As a visitor on our Sites, your computer or device automatically sends technical information to our web servers that we store in log files, including the following "Website Usage Data":
We process Website Usage Data to allow you to surf the Site and to ensure its functionality. We also process Website Usage Data to perform analyses on the performance of the Site, to continuously improve the Site and correct errors, to ensure IT security and operation of our systems, as well as to prevent or uncover abuse. We further process this data in aggregated or pseudonymized form to analyze trends, administer the Sites, track users’ movements around the Site, and to gather demographic information about our user base as a whole or to improve marketing (including serving you personalized, interest-based ads) as well as the user experience on our Site and guaranteeing the safety of our IT systems.
When you interact with us on our Sites you can submit Personal Data to us in various situations, including:
Web-forms Data: You can communicate with us through the different web-forms and chat functionalities on our Sites. For example, you can use the contact forms to request information about products, or otherwise reach out to our subsidiaries’ customer support teams. We will process your IP address and contact data as well as the contents of your request and will share this information with the appropriate subsidiary in order to process your request.
Survey Data: From time to time we may conduct surveys. Participation in our surveys is optional. However, if you respond to one of our surveys, you may provide us with personal information about you.
Email/Direct Mail Campaign Data: From time to time, we or our subsidiaries may contact you directly by mail, email, or telephone to inform you about new products, promotions, or special offers. Please note that, where you have given us your consent to receive marketing communications, you are free to withdraw your consent to receiving such communications at any point in time. When responding to one of these campaigns, you may have the option to provide us with personal information, which we will use for the purpose indicated.
Special Collaborative Programs: We may collaborate with another company to provide you with a unique product or service (a "Collaborative Program"). Our use of your Personal Data is limited to the specific Collaborative Program that you have joined or elected to use and we will disclose to you the specific Personal Data we will share and for what purpose before sharing with our collaboration partner.
Business Contact or Sales Prospect Data: If you are a business contact or sales prospect that has provided us your Personal Data, we will store your data in our database so that we can follow up on previous business conversations we’ve had with you, provide you additional information about the Products, or assist you in purchasing the Products from our subsidiaries. We may also share your Personal Data with sales representatives employed with our local affiliates or resellers so that they can work with you to complete any requested purchase of the Products.
We treat your Personal Data with care and confidentially and will only pass it on to third parties to the extent described below and not beyond. Such third parties include our subsidiaries or our subsidiaries’ resellers and/or service providers. We do not share, sell, rent, or trade Personal Data with third parties for any promotional purposes. Where our subsidiaries, subsidiaries’ resellers, or service providers process Personal Data, they will do so solely on our instructions and have undertaken to comply with strict contractual requirements for the security of your data (including, but not limited to, complying with this Privacy Statement).
Subsidiary Companies: Alludo is a global company, with subsidiaries worldwide, including in the USA, Canada, Switzerland, Germany, Belgium, Malta, Estonia, the UK, Mauritius, Japan, China, and Taiwan. We share data with our subsidiaries in the ordinary course of our business. For example, if one of our resellers makes contact with you on our behalf, this data will be shared with the relevant Alludo subsidiary, such as Corel GmbH in Germany. For an overview of our affiliates, as well as their mailing addresses, refer to www.alludo.com/en/about/contact/.
Service Providers: Alludo transmits data to service providers that enable us to provide our Site and market, advertise and promote the Products. This includes the parties providing our third-party cookies and tracking tools, as well as parties providing us with services to assist us in hosting the Sites (like Amazon Web Services), collecting, storing, or removing your information, or performing statistical analysis of our Sites (such as Google).
Business Transactions: In the event Alludo goes through a business transaction such as a merger, an acquisition by another company, or a sale of all or a portion of its assets to which this Privacy Statement relates, your information will likely be among the assets transferred.
Public Authorities: Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law, such as when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or litigation or other legal process or action (whether or not initiated by Alludo) to protect Alludo’s, our subsidiaries’, our users' or third parties' rights, property or safety. We will transmit data to public authorities such as law enforcement or tax authorities only in the case of a legal obligation to do so based on a request for information from the respective authority.
We process and store your Personal Data as long as necessary for the fulfillment of our contractual or legal obligations and only to the extent and for as long as applicable law requires. If the data is no longer required for the fulfillment of legal obligations, it will be regularly deleted, unless its further processing is necessary for the preservation of evidence or the prevention of legal claims from becoming time-barred.
If you have signed up to receive marketing emails from Alludo, you can opt-out of receiving future marketing emails by clicking on the “unsubscribe” option located at the bottom of the marketing email you wish to opt out of.
The data controller is Cascade Parent Limited 11th Floor, 200 Aldersgate Street, London EC1A 4HD. Our representative in the EU is Corel GmbH, Landsbergerstr 302 80687 Munich, Germany.
You are not legally required to provide Alludo with the Personal Data described in this Privacy Statement.
When processing your Personal Data, we rely on the General Data Protection Regulation ("GDPR"), an EU-wide legal framework for the standardization of data protection, if you are an EU resident, and UK-GDPR if you are a UK resident. Alludo primarily processes data as a controller, for the purposes explained above under Sections 1 and 2 of this Privacy Statement. These purposes represent our legitimate interests for the purposes of Article 6 (1) f) GDPR/UK-GDPR. At the same time, some of the Personal Data we process is necessary for us to perform a contract with you or in order to take steps at your request prior to entering into a contract with you. In addition, we are legally obliged to provide certain information to criminal prosecution or tax authorities in individual cases upon request. In these cases, the legal basis for the processing is either legal requirements (Article 6 (1) c) GDPR/UK-GDPR) or reasons of public interest (Article 6 (1) e) GDPR/UK GDPR). Where we process your Personal Data with your explicit consent, pursuant to Article 6 (1) a) GDPR/UK-GDPR, this declaration of consent will be the legal basis for processing your Personal Data.
Alludo’s principal place of business is in the UK, which is a "Third Country" under the GDPR. Third Countries are generally not considered to afford the same level of protection that you enjoy in the EU, but Alludo still provides an adequate level of protection for your Personal Data. Additionally, the EU Commission states that the UK is deemed to provide an adequate level of data protection regarding commercial organizations such as Alludo.
We have ensured that our service providers and subsidiaries have been subjected to strict contractual provisions in their contract with us to guarantee that an adequate level of data protection for your data is guaranteed.
We use your data for "Profiling". This means that we use your data to make tailored offers based on your previous behavior as well as to serve you personalized ads. However, we will never process and analyze your Personal Data in the context of Profiling in a way that would lead to an automated decision that has a legal effect on you or significantly impairs you in a similar way.
As a natural person, you have certain rights as "Data Subject". You can assert the following rights against us under the GDPR/UK-GDPR:
Your right to information and access under Article 15 GDPR/UK-GDPR,
Your right to rectification under Article 16 GDPR/UK-GDPR,
Your right to erasure under Article 17 GDPR/UK-GDPR,
Your right to restriction of processing under Article 18 GDPR/UK-GDPR, and
Your right to data portability under Article 20 GDPR/UK-GDPR.
In addition, you have a right of objection to the competent data protection supervisory authority/the Commissioner under Article 77 GDPR/UK-GDPR, but only with respect to the data processing we conduct on our own behalf, as a controller. In the event Alludo acts as a processor of your data for a third party, you must refer to the entity acting as controller to assert this right.
Please note that, where you have granted us your consent to process certain Personal Data, you are free to withdraw this declaration of consent with future effect at any point in time. This also applies to the withdrawal of declarations of consent issued to us prior to the validity of the GDPR/UK-GDPR.
In addition to the rights already mentioned, you have the right, for reasons arising from your particular situation, to object at any time to the processing of Personal Data relating to you, which is processed on the basis of Article 6 (1) e) GDPR/UK-GDPR (data processing in the public interest) and Article 6 (1) f) GDPR /UK-GDPR (data processing on the basis of a balance of interests); this also applies to profiling based on this provision within the meaning of Article 4 (4) GDPR /UK-GDPR. If you file an objection, we will no longer process your Personal Data unless we can prove compelling grounds for the processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise, or defend legal claims. Please also note that, if we terminate the processing due to your objection, the Sites or Products may no longer be available to you or only to a limited extent.
You also have the right to object at any time to the processing of your Personal Data for the purpose of direct marketing, including any subscription to our newsletters or personalized ads; this also applies to Profiling, insofar as it is associated with such direct marketing. If you object, we will no longer process your Personal Data in the future.
Under the California Consumer Protection Act (“CCPA”), California residents are granted five consumer rights that Alludo will uphold:
Any Site visitor wishing to exercise a right to access personal information held by Alludo must submit a verifiable consumer request to Alludo by either:
Please note that only an individual who is a resident of California (or the legal guardian of such individual in the case of a minor child) may make a request under the CCPA.
Alludo’s Sites are not intended for use by children under the age of 18 and we do not intentionally collect any information from users under the age of 18. If a parent or guardian becomes aware that their child has provided Alludo with Personal Data or that we have otherwise inadvertently collected this information, contact us at email@example.com, so that we may delete the information from our servers.
Alludo reserves the right to change this Privacy Statement. We will provide notification of the material changes to this Privacy Statement via email and/or a prominent notice on our our Sites at least 30 days prior to the change taking effect.
To exercise your rights regarding Personal Data (as described above in this Privacy Statement), or if you have any questions about this Privacy Statement or our privacy practices, please contact us at firstname.lastname@example.org.
For any technical issues regarding Alludo’s Sites, please contact www.alludo.com/en/about/contact/.
Last Updated: September 2022